HOP IN Oy – Service Agreement
Company: HOP IN Oy
Contact Person: HOP IN Oy Customer Service
Address: Kauppakatu 13, Kajaani 87200
Business ID: 3355387–5
Email: info@hop-in.fi
This service agreement defines the general terms for the use of the HOP IN software provided by HOP IN Oy (the Service Provider). HOP IN is a digital service for hobbies and events. Cities and municipalities as operators on the HOP IN platform enter into a separate delivery agreement for the implementation of the service. Other operators on the HOP IN platform accept these general terms before starting to use the service.
ACCEPTANCE
This service agreement is accepted upon activation of the service.
SERVICE PROVIDER’S RESPONSIBILITIES AND OBLIGATIONS
The Service Provider commits, together with its partners and subcontractors, to:
Provide the service as described during the contract period
Operate in accordance with its own data protection policy, while other parties are responsible for their own operations
Develop the service for the operator as a provider of hobby and event services
OPERATOR’S RESPONSIBILITIES AND OBLIGATIONS
The Operator is responsible for:
Using personal data only for the Operator’s intended purposes (GDPR 2016/679 and national data protection act 2018/1050)
Maintaining its own up-to-date privacy statement on personal data processing
Having a primary administrator who manages service access rights
SERVICE PROVIDER’S RIGHTS
The Service Provider has the right to modify the service content, pricing, service description, and general terms with 30 days’ prior notice to the Operator before changes take effect
Neither the Service Provider nor the Operator may transfer this Agreement or their rights or obligations under it to a third party without written permission from the other party
However, the Service Provider may transfer the Agreement to a company acquiring all or part of its operations
OPERATOR’S RIGHTS
The Operator is granted the right to use the HOP IN service and all built-in functionalities according to the service description and terms of use
COSTS
Costs for software and implementation: A delivery agreement intended for municipalities and cities is agreed separately before service use begins
Other operators within the city’s or municipality’s area wishing to use the service for hobbies and events
Municipalities and Cities
The service is fee-based for municipalities and cities
The delivery agreement specifies usage, monthly, and transaction fees based on the population size of the city or municipality and the level of service usage
Costs and the scope of functionalities are agreed separately with the city or municipality representative and approved by both the Operator and the Service Provider
Over 100,000 inhabitants
100,000 to 50,000 inhabitants
50,000 to 10,000 inhabitants
Under 10,000 inhabitants
Other Operators
Other operators such as organizations, associations, and companies operating within the city’s or municipality’s area do not pay usage fees for the software
The Service Provider charges the Operator a transaction fee for payment processing related to publishing hobbies or events and charges the consumer a service fee
Payment Transactions
The transaction fee for the Operator is 4.0% of the event value
The transaction fee is capped between €0.45 and €2.80
TERMINATION OF USE
The Operator’s fixed-term contract ends upon expiration
Termination of a contract valid until further notice requires 30 days’ notice or as separately agreed in the service agreement
The Operator must notify the Service Provider’s customer service in writing (info@hop-in.fi)
The Service Provider may terminate the agreement with 3 months’ notice
The notice period starts when the Service Provider has given the Operator written notice of termination
Both parties have the right to terminate the agreement immediately by written notice to the other party:
If the other party materially breaches the agreement and fails to remedy the breach within thirty (30) days after written notice from the other party regarding the breach
If the other party is placed in liquidation, bankruptcy, or otherwise proven insolvent
If the other party’s operations, neglect, or prevailing conditions endanger the security of personal data such that continuation of the agreement is unjustifiable
DURATION
The general terms of use and the provisions agreed in the delivery agreement determine the start and duration of the service
Updated 11 June 2024